To view these streams, you must be using latest Quicktime Player. There is encoding specific to this player. It can sometimes be difficult to determine which player you have and there can be difficulties in obtaining and installing the proper version.

For troubleshooting, we suggest the following:

• Visit the Apple Quicktime Support page (http://www.info.apple.com/usen/quicktime/). Here you can find a lot of useful information, including an installation checker to make sure you have the quicktime player properly installed and step by step instructions to help you determine which version are running. There are also trouble shooting guides.
  
  
• For users in office environments, you may be restricted in your ability to install programs like QuickTime. If you experience trouble viewing the Mosaic streams, please consult with your IT person. They may have to authorize the QuickTime installation.
  

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